Not yet registered for the Member Portal?
You can register for the Member Portal in three simple steps. Simply start the registration process to begin.
Read and confirm acceptance of the Terms of the Portal Site Access, then select the ‘Accept’ button to begin.
Step 1
Enter your email address, unique Membership Reference and confirm your personal details.
Don’t know your membership number?
You can find this at the top of any written correspondence you have received from us.
Alternatively you can use the Member Reference Reminder form and we’ll send it to you.
If any of the information you enter does not match a record we hold about you, you will be notified when you select ‘next’. Please carefully check the information you have entered and try again. If you believe the information is correct but are unable to register, please contact the member helpline on 0800 122 3200. Our helpline is open from 9:00am to 5:00pm Monday to Friday.
Step 2
Confirm your email address and phone number.
You will be sent an email with a temporary password, this will be sent from: memberportal@thepensionsplatform.co.uk (if you cannot find this, please check your spam or junk folder).
Click the link and login with your username and temporary password. Note: your username will not be your email address.
Step 3
Set up Multifactor Authentication (MFA)
You will receive a six-digit verification code via text message. Please enter this code once prompted.
You now be asked to reset your password.
Your account is now set up. Note: each time you log in a temporary code will be sent via text message to your mobile phone.
